Request a Price
Use the form below to request a price for selected products and quantities.
Returns, Refunds & Withdrawals
Thank you for shopping with Innovative Food Ingredients. We’re committed to ensuring your satisfaction. If you’re not completely happy with your purchase, we’re here to assist you with returns, refunds, or replacements.
Cancellation and Returns
You have the right to cancel eligible orders within 14 days of receiving your delivery. To exercise your right to cancel or withdraw, please use our Withdraw from Contract Form or contact us at [email protected].
Returned items must be unused, unopened, and in their original condition.
Customers are responsible for return shipping costs. If we arrange collection on your behalf, the return shipping cost may be deducted from your final refund.
Right to Withdraw
If you are an EU consumer, you have the right to withdraw from eligible purchases within 14 days of receiving your order.
To submit a withdrawal request online, please use our Withdraw from Contract Form below.
View Withdraw from Contract Form
Withdraw from order
Under EU law, you have the right to withdraw from your online purchase within 14 days. Please fill in the details below.
You are withdrawing from order #
Submitting withdrawal...
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Withdrawal request submitted
You will receive an automatic confirmation email once your withdrawal request has been submitted.
Refunds
Once we receive your returned item, we will send you a confirmation of receipt and inspect the product.
If any issues arise during the inspection, we will contact you immediately.
Eligible refunds will be processed within 14 days of receiving the returned goods and will be issued to the original payment method used for the purchase. Please note, credit availability may vary depending on your card issuer’s policy.
Damages
If your item arrives damaged or incomplete, please report it within 24 hours of delivery using the form below and include photographic evidence where applicable.
Please include clear photographs of:
- The outer packaging with the shipping label visible
- The damaged item inside the packaging
- The damaged item itself
When receiving your delivery, we recommend checking all items before signing the delivery note. If immediate inspection isn’t possible, please mark the delivery note clearly as ‘UNCHECKED’.
Items damaged in transit will be replaced at the earliest available opportunity.
Report Damage or Shortage
To report any damage or missing items, please complete the form below within 24 hours of receiving your delivery.
Contact Us
If you have any questions on how to return your item to us, please contact us.