Thanks for shopping at Innovative Food Ingredients. If you are not entirely satisfied with your purchase, we’re here to help.
Cancellation and Returns
You have 14 days from the date you received your delivery to cancel your order. If you wish to cancel you must first inform us in writing via email to [email protected]. The item must be returned to us unused/unopened and in the same condition in which you received it. You will be responsible for paying shipping costs for returning your item. If IFI arrange collection of your item for you the cost of the return shipping may be deducted from your refund.
Once we have received your item we will notify you it has been received and inspect the item. We will immediately inform you if any issues arise during the inspection. We will process eligible refunds within 14 days of receiving the returned item to your credit card (or original payment method) and notify you once this has been done. (Credit availability is dependent on your card issuers policy).
If on delivery your item is damaged, you need to inform us within 24 hours of delivery. This can either be done via email to [email protected] or by contacting us on 0161 331 4923. We may require photographic evidence of damages. Please make sure all items are checked before signing for them, if you are unable to check them please clearly mark the delivery note as ‘UNCHECKED’. Items that have been damaged in transit will be replaced at the next available opportunity.
If you have any questions on how to return your item to us, please contact us.